Once your payment details have been processed, you will be contact via email to confirm the order of your goods & Payment details. If any items are for some reason NOT IN STOCK you will be notified at this time of the expected delivery date of your goods, you will then have the option to cancel your order.
YOU MUST KEEP ALL PACKAGING. UNDER THE TERMS OF WARRANTY YOU WILL BE REQUIRED TO RE-PACK ANY FAULTY ITEMS IN THE ORIGINAL PACKAGING FOR RETURN TO Cyclemaster Pedals 4 All CIC or relevant supplier. When the delivering carrier brings your order you MUST count the pieces you receive & look for any damage. If the number of boxes you receive does not exactly match the number of pieces on the carrier’s delivery note, you MUST note the number of pieces you received on the delivery note by your signature. Damage to the equipment / packaging MUST be noted on the delivery note next to your signature. THE WORDS UNEXAMINED / UNCHECKED WILL NOT BE ACCEPTED AS A CONDITIONAL SIGNATURE. You must cross out 'delivered in good condition' from the carrier’s delivery note. It is Very important to check your order. A signature is an acceptance that you have received the whole order in good condition. Any shortages or damages must be reported to Cyclemaster Pedals 4 All CIC immediately, Shipping Charges are Extra
Payment must be made and funds cleared before goods are dispatched
In the unfortunate case items are NOT IN STOCK you will be notified at this time of the expected delivery date of your goods, where you then have the option to cancel your order.
Right to Cancel:
You have the right to cancel the Order at anytime before the expiry of a period of seven working days beginning with the day after the day on which you receive the goods without giving reason.
You may cancel by giving us notice in any of the following Ways:
By a notice in writing, which you leave at our address, by a notice in writing which you send by post to our address, by email to cyclemaster@hotmail.co.uk
You must return any goods supplied at your own expense if you cancel the contract.
Exceptions to the right to cancel:
The supply of goods made to the customers specifications or clearly personalised.
YOU MUST KEEP ALL PACKAGING. UNDER THE TERMS OF WARRANTY YOU WILL BE REQUIRED TO RE-PACK ANY FAULTY ITEMS IN THE ORIGINAL PACKAGING FOR RETURN TO Cyclemaster Pedals 4 All CIC or the relevant supplier.
We will not be able to supply replacement packaging.
When the delivering carrier brings your order you MUST count the pieces you receive & look for any damage. It is noted on the carrier’s delivery note, the number of boxes you should receive. If the number of boxes you receive does not exactly match the number of pieces on the carrier’s delivery note, you MUST note the number of pieces you received on the delivery note by your signature. Damage to the equipment / packaging MUST be noted on the delivery note next to your signature. THE WORDS UNEXAMINED OR UNCHECKED WILL NOT BE ACCEPTED AS A CONDITIONAL SIGNATURE. You must cross out 'delivered in good condition' from the carrier’s delivery note. It is Very important to check your order. A signature is an acceptance that you have received the whole order in good condition. Any shortages or damages must be reported to Cyclemaster Pedals 4 All CIC within 48 hours of signing. Neither Cyclemaster Pedals 4 All CIC nor the carrier can be held responsible for shortages or damages if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty. All damage and shortage claims must be filed with the carrier; therefore Cyclemaster Pedals 4 All are subject to the Carriers terms and conditions. Questions regarding shortages and damages please call Cyclemaster Pedals 4 All CIC - 07813140165
Most Items are dispatched within 1-4 working days.
Whilst most items will be delivered within a couple of days, Please allow up to 14 days for items to be delivered.
Postage Charges are to Mainland UK Only
Extra Charge To
Scottish Highlands/ Scottish Offshore Islands
Northern Ireland
Isle of Man / Isleof Wight
European RoadService at extra cost
If you require delivery by a certain date please contact us prior to placing an order.
Deliveries are normally Monday to Friday
Where a failed delivery occurs we reserve the right to recharge the cost of delivery for re-delivery if that item has been returned to us by the courier company.
If the item is returned due to a failed delivery and the order is cancelled, the refund amount will be minus our delivery costs.
In the cases where items are booked in with the customer and they are returned due to a failed delivery, if the item is damaged the customer will be charged the cost price and the delivery charge some items maybe dispatched 95% assembled to avoid damages in transit, which will mean some minor assembly will be required. For Bicycles we recommend this is done by a professional certified mechanic, should you need any assistant any bicycle shop will assemble it for you at a small charge.
Battery Toys are also dispatched 95% assembled, this assembly is straightforward and any competent person should be capable of assembling these. Contact an expert if you cannot do this safely or are unsure of correct assembly
WE ADVISE YOU TO KEEP ALL ORIGINAL PACKAGING IN CASE YOUR ITEM NEEDS TO BE RETURNED TO US. WE WILL NOT ACCEPT LIABILITY FOR ITEMS DAMAGED DUE TO INSUFFICIENT PACKAGING.
ALSO READ ALL INSTRUCTIONS BEFORE USE AND FOLLOW THE MANUFACTERS RECOMENDATIONS
Should you wish to discuss you purchase or require any additional information to make full use of your goods,
Please contact Cyclemaster Pedals 4 All CIC 07813140165
Between 09.00am - 5pm Monday-Friday.
Email: cyclemaster@hotmail.co.uk
We will help were we possible can but may also enlist the services of our suppliers to help in certain matters
We try very hard to provide high quality customer we are only human and we do make mistakes. We promise if this is the case, we will do our best to put them right.
We take complaints very seriously. If you wish to complain then please email cyclemaster@hotmail.co.uk Enter COMPLAINT in the subject box.
Many Items Carry Guarantees, where this is the case you may be asked to contact the Supplier if you have a problem with an item.
Battery Operated Ride On's have a 6 months Manufacturer Warranty, and most other items have a 12 months manufacturer warranty unless stated on the item page. Should you experience any problems during this period we will do our up most to ensure this is dealt with as quickly as possible with the least inconvenience to yourself.
All Guarantees exclude labour and transportation costs.
Please Keep All packaging for the life of your Guarantee as we cannot supply replacement packaging if an item is required to be collected for repair.
All damaged or faulty items other than that noted at delivery must be reported within 48 hours of its arrival. We are sorry but we cannot accept responsibility for reports of damage after this period.
We recommend that items are checked thoroughly upon their arrival regardless of when they are required.
Where items are discovered to be faulty and the part is replaceable we will issue a replacement part.
Where an Item has a Manufacturer Warranty Please Initially Contact the Manufacturer Help line on the Number provided in the Manual, they will then talk through the problem and give advise on how to solve the issue or send spare parts if required.
Right of Retraction - Satisfied or your money back
Cyclemaster Pedals 4 All CIC allows you 14 working days to return a product that you are not satisfied with. Your right of retraction starts from the day after your order is delivered.
Please Contact for a Returns Code Prior to Returning.
You can return the product within this time period, at your own expense, accompanied by your invoice.
We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods.
All Return Shipping fees remain the customer’s responsibility.
Back-ordered items can be cancelled at any time prior to dispatch.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will NOT Pass your details to any other source.
The type of information we will collect about you includes:
your name
address
phone number
email address
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information, which we hold, will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
If you have any questions/comments about privacy, you should email us.
cyclemaster@hotmail.co.uk
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